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Benton Harbor, MI

Business Development Manager

Summary: Represents location in the capacity of a sales representative. Scope is finding and selling thermal processing (heat treat) work for the Michigan Plants located in Benton Harbor, Coldwater and other locations with the potential of out of state travel including South Bend, IN.

Requirements (Qualifications & Skills):

¨ Education: BS degree or a combination of extensive training and experience with sales is required. A great personality and attitude is a must. Experience in the heat treat industry is a plus. This position will be required to travel within Michigan in order to identify new customer and sales opportunities.

¨ Experience: Requires a proven, successful track record of marketing skills, sales techniques, and general business practices. High level people and communication skills is a must.

¨ Language Skills: Requires effective communication skills for interfacing with management, shop
supervisors and customers.

¨ Physical Demands: Must have a current driver’s license, maintain in good standing and be able to
sit and drive for long periods to customers’ facilities and other required travel.

¨ Environment: May be exposed to heat, fumes, humidity and noise.

¨ Must possess knowledge of plant and equipment capabilities in order to provide desired service to

¨ Must possess ability to maintain a high level credibility while portraying a positive company image.

¨ Must be sensitive to customer needs and maintain an excellent professional attitude at all times.

¨ Must be self-motivated and work within priorities established by the General
   Manager in order to accomplish plant goals.

¨ Must be tactful, diplomatic and patient when handling customer complaints/concerns.

¨ Knowledge and hands on experience of computer applications is required.

¨ Must be capable of pricing jobs by working with the General Manager in this effort.

- Must have the ability to report for work on time, follow directions, interact effectively with coworkers, understand and follow rules and procedures and accept constructive criticism.

Essential Job Functions (Duties & Responsibilities)

¨ Responsible for follow up calls on budgeted accounts while maintaining acceptable
levels of communication and business relationships.

¨ Prospects new customers using the established guidelines, including updating

¨ Review appropriate technical information through trade journals and industry reports
to remain informed on current market intelligence.

¨ Perform daily sales calls to customer locations averaging 20 calls per week, including
prospects and secured customers.

¨ Conduct seminar presentations to develop and inform new and existing sales

¨ Interfaces closely with Metallurgist, Customer Service Manager and Q.C. Manager
during quotation process regarding facilities and capabilities.

¨ Coordinate sales effort with production, metallurgical and customer service

¨ Submit detailed weekly sales call reports, monthly budget forecast and pipeline,
quarterly budget variances, and yearly forecast.

¨ Attend sales meetings, submit reports on activities, competition, process, service,
quality, new accounts, etc.

¨ Assists General Manager in obtaining settlement of customer claims.

¨ Performs other duties as assigned or dictated by supervisor.

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