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Rockford, IL

Quality Manager

We are looking for an entry level Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer. The ideal Quality Manager is observant with an eye for detail and will plan, coordinate, and direct elements of the quality management system. This individual will oversee daily inspection activities and will work with all individuals in the facility.

Responsibilities:  Include the following and other duties maybe assigned:Understand customer needs and requirements to develop effective quality control processes

  • Ensure adherence to health and safety guidelines as well as legal obligations
  • Supervise inspectors, technicians and other staff and provide guidance and feedback
  • Inspect final output and compare properties to requirements
  • Keep accurate documentation and perform statistical analysis where required
  • Solicit feedback from customers to assess whether their requirements are met
  • Submit detailed reports to appropriate individuals within the organization
  • Be on the lookout for opportunities to improve and develop new efficient processes
  • Maintain quality control objectives complementary to corporate policies and goals
  • Plays active role on quality management teams within organization
  • Investigate and respond to customer complaints regarding quality.

Supervisory Responsibilities:

  • With assistance from the Plant Manager, supervise the employees in the Quality Control Lab
  • Some supervisory responsibilities in accordance with the organization's policies and applicable laws

 Competencies :

To perform the job successfully, an individual should demonstrate the following:

  • Looks for ways to improve and promote quality. This includes developing a quality-minded culture.
  • Responds promptly to customer needs. Solicits customer feedback to improve the operation’s performance.

  • Strong interpersonal and communication skills.

  • Exhibits leadership, even in difficult situations.

  • Understands the business implications of decisions, including an inclination to market competitiveness.

  • Demonstrates knowledge of EEO policy. Shows respect and sensitivity for cultural differences.

  • Treats people with respect. Inspires the trust of others.

  • Displays willingness to make decisions based on sound and accurate judgment.

  • Sets and achieves challenging goals.

  • Works in a safe manner and promotes safety throughout the operation.

 Education and/or Experience:                                                

  • Degree (B.S.) in industrial engineering (or similar engineering discipline) from four-year university is preferred; or a minimum of 4 years of experience in quality supervision.

Language Skills:                                          

  • Ability to read, understand, and interpret the quality management system documents.
  • Ability to speak effectively before groups of customers, management or employees of the organization.

Computer Skills:                                            

  • To perform this job successfully, an individual should have knowledge of MS Office and SPC-related software.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  •  While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

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